Shipping & Delivery FAQ's

Once your order is ready for dispatch, you will receive a Shipping Confirmation email that includes the courier tracking details. You can use these details to track your order every step of the way until it reaches your doorstep.

If you’ve already received your shipping confirmation email, you can track your order here.

If your package has reached your city, it should be delivered to you shortly. In most cases, you will receive an ‘Out for Delivery’ update from the courier company on the day it is scheduled to arrive.

If you've just placed an order, please allow us up to 24 hours to process and ship your product from our warehouse. Our team hand-picks your item from inventory, packs it securely with an invoice, and hands it over to our delivery partner.

If you haven’t received your shipping confirmation after 24 hours, possible reasons include:

• Product Availability: Products labeled “Ships within 24hrs” are typically in stock. However, some items may take additional time if they need to be sourced from another warehouse.
• Incomplete Address: If the shipping address is too short or missing important details, we’ll reach out via email or phone to clarify. Orders remain on hold until the complete address is provided.
• Cash on Delivery (CoD) Restrictions: Some locations may not be eligible for CoD, even if initially shown as serviceable. In such cases, you may be asked to provide an alternative address or switch to prepaid mode.
• Courier Company Delays: On rare occasions, delays may occur if the courier does not collect the parcels on time due to internal logistics or weather disruptions.
• Public Holidays/Sundays: Orders placed after 2 PM on a holiday or weekend will be dispatched on the following business day.

Yes, you can manage all your delivery addresses within your 199Kart account. To do this:

- Log in with your registered email ID and password.
- Navigate to the ‘Delivery Address’ tab.
- To edit an existing address, click on ‘Edit’ and update the necessary fields.
- To remove an address, make sure it's not set as the default. Uncheck ‘Set as default’, save, then delete using the ‘X’ icon.
- To add a new address, click on ‘Add a new address’, fill in the required information, and click ‘Save Address’.

📌 Please note: Changes made here will not affect any order that has already been placed. If you need to update the address on an existing order, contact our support team immediately.

Delivery charges vary depending on your location, the items in your order, and any promotional offers active at the time. During checkout, you’ll be able to view the exact delivery charge applicable to your cart before proceeding with the payment.

If your package arrives damaged, defective, or missing items, please contact our customer support team within 48 hours of delivery. Be sure to include:

- Your Order ID
- Clear photos of the damaged package/product
- An unboxing video (this is mandatory for claims)

Once verified, we will take immediate steps to resolve your issue and ensure a smooth replacement or refund process.

Delivery timelines vary depending on your location and the shipping method selected at checkout. Generally, orders are delivered within 3 to 7 business days.

You’ll receive an estimated delivery date via email and SMS once your order is dispatched. We always strive to deliver your products as quickly as possible.

If you’ve already placed an order but need to change the shipping address, please get in touch with our customer service team immediately. If your order hasn’t been dispatched yet, we’ll do our best to accommodate the change.

Once your order has been handed over to the courier, the address cannot be modified.

Every courier partner follows its own set of protocols. Many do not permit delivery executives to make personal calls to customers.

That’s why we ensure you stay updated through SMS and email alerts at every step — from shipping to final delivery.

We’re not provided with the contact details of individual delivery agents in advance. If you have special delivery instructions or want to request a specific date/time, you can inform us — and we’ll coordinate with the courier on your behalf as best we can.

If your package hasn’t arrived by the estimated delivery date, please reach out to our support team and share your Order ID. We will promptly investigate with the courier partner and provide you with an accurate update.

🔗 Click here to Raise a Ticket

We're here to help! You can reach our support team through any of the following channels:

📧 Email: Write to Us
📞 Phone: Request a Call Back
💬 WhatsApp: +91 9618995278

Our support hours are Monday to Friday, 10 AM to 6 PM.