Returns, Refunds & Cancellation Policy

Returns, Refunds & Cancellation Policy of 199 Kart.

Welcome to 199kart! Your satisfaction is our priority. Please read our returns, refunds, and cancellation policy carefully to understand our practices.

Returns:

How to Raise a Return Request?

If you believe your order is eligible for a return, follow these steps:

  1. Check Eligibility: Ensure your product meets the return criteria.
  2. Click the Link: Raise a Return Here to start the process.
  3. Submit Required Information: Provide all necessary details, including the reason for the return and any requested documentation.

Return Eligibility Criteria:

All products are eligible for return under our 7-Day Replacement Guarantee. Here’s how it works:

  • Manufacturing Defect: If you receive a product with a manufacturing defect, you can raise a return request within 7 days of delivery.
  • Incorrect/Damaged/Different Product: If you receive an incorrect, damaged, or different product, or if any accessories are missing, you must raise a return request within 24 hours of delivery.

For products with missing, incorrect, or faulty accessories, a replacement accessory will be provided instead of replacing the entire product.

Conditions for Return:

To be eligible for a return, the product must be in its original packaging with all accessories included. You may be asked to share an unboxing video, images of the product, and the packaging received to help us determine the damage or defect prior to approving the return request.

  • Unboxing Video: This is mandatory. It should be a continuous, unaltered video. If you are unsure how to take a proper unboxing video, please visit our YouTube Channel: How to Take an Unboxing Video.
  • Free Replacement: The replacement will be shipped once the original order has been returned and inspected.

Replacement Will Be Issued If:

  • The product is found to be defective.
  • The product was not damaged while in your possession.
  • The returned product matches the original sent to you.
  • The product is returned in the condition you received it (with the brand’s/manufacturer's box, MRP tag intact, user manual, warranty card, and all accessories).

Ineligible Products:

  • Products with defects after 7 days. Please raise a warranty claim or service request in this case with the authorized service partner.
  • Products that are incorrect, damaged, or different and not reported within 24 hours of delivery.
  • Products damaged due to mishandling.
  • Products ordered by mistake and not canceled before dispatch.

Return Process:

We strive to make the return process as quick and efficient as possible. Typically, from the time you first raise a return request to when you receive a replacement, the entire process takes about 7 days. Here’s a breakdown of the steps and the time each step takes:

  1. Raising the Return Request: Once you raise a return request, we will respond by the next working day. We may ask a few questions or request clarifications before approving your return request.
  2. Approval: Once your return request is approved, we will arrange for a pickup of the product. You will receive a tracking ID in the approval email.
  3. Pickup: If you reside in a metro city, the pickup will typically occur within 2 working days. For those outside metro cities, the pickup usually happens within 3-4 working days.
  4. Inspection: Once the product reaches us, it will take 2-3 working days to inspect the item. We will update you on the inspection outcome once it’s complete.
  5. Conclusion: Based on the inspection results and the type of return request, you will receive an email concluding your return case. This email will include details of your store credit, replacement, or refund.

Entire Product or Defective Part Replacement:

In most cases, if you receive a product that is dead on arrival, you will receive a brand-new sealed unit as a replacement. However, if you purchased an unboxed or demo unit originally, your replacement will be an unboxed/demo unit. If a replacement of the product or its color variant is unavailable, you will receive store credit.

For products where only a part is defective, we will replace that specific part whenever possible. For example, if only the cable is faulty, only the cable will be replaced.

In some cases, spare parts or replaceable components may need to be sourced from the brand, which could extend the replacement process. We will provide a realistic timeline once we receive an update from the brand, although we always strive to expedite this process.

Out of Stock Replacement Products:

If the product intended for replacement is unavailable in stock, we offer the following alternatives:

  • We can request a replacement unit from the brand, which may involve a waiting period.
  • If another color variant of the same product is in stock, you may choose it as a replacement.
  • Alternatively, you can opt for store credit to purchase a different product.

Refund or Replacement for Defective Products:

We understand receiving a defective product can be disappointing, and we take full responsibility to ensure our policies are straightforward and convenient for you. If your product is defective, you can choose from any of these three resolutions:

  • Replacement: You will receive a new product in exchange for the defective one.
  • Store Credit: You will be credited an amount to your 199kart account, which can be used for future purchases.
  • Refund: You will receive a full refund of the purchase amount.

Refund Processing:

Refunds are always processed through the original mode of payment. Here's how it works:

  • Online Paid Orders: The refund will be credited back to the card or account used for the original payment via our payment gateway.
  • Cash on Delivery (COD) Payments: We will request your bank account details, and the refund will be processed via NEFT.
  • Store Credit Orders: The refunds will be issued as store credit only.

Shipping Costs:

  • Return shipping costs will be borne by the customer unless the product received is damaged or incorrect.
  • Original shipping charges are non-refundable.

Late or Missing Refunds:

If you haven’t received a refund within the specified time, first check your bank account again. Then, contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at support@199kart.com.

 

    Cancellations:

    Order Cancellation:

    Orders can be canceled within 8 hours of placing the order or before shipment dispatch without any penalty. To cancel your order, please follow these steps:

    1. Contact Us: Email us at support@199kart.com, WhatsApp us at +91-9618995278 (WhatsApp only), or raise a ticket via this link: Raise a Ticket.
    2. My Account Section: You can also cancel your order from the "My Account" section. Select the order you want to cancel and click the cancel button before the shipment is dispatched.

    Post-Dispatch Cancellations:

    If the order has already been dispatched, it cannot be canceled. In such cases, you will need to follow the return process once you receive the product. Please note that courier charges will be borne by the customer for both sides (forward and reverse).

    Cancellation by 199kart:

    We reserve the right to cancel any order due to unavoidable circumstances like insufficient stock, pricing errors, or issues identified by our fraud detection team. In such cases, you will be notified, and a full refund will be processed.

    Cancellation Charges:

    A 5% cancellation charge is applicable for prepaid orders, partial COD orders, or orders placed with token advance payment. Refunds would be credited to the original payment source within 5-7 business days. Please note that these charges are applied by the payment aggregator and are passed on to the customer in case of cancellation.

    Exchange Policy:

    7-Day Easy Exchange:

    If you are unhappy with a product, you can return it within 7 days for 100% store credit to choose another product from our website. Here’s how it works:

    • Single Exchange: Exchanges can only be facilitated once.
    • Eligible Products: Products eligible for exchange will be indicated on the product page.
    • Courier Charges: In this scenario, courier charges will be borne by the customer for both sides (forward and reverse).

    Exchange Process:

    1. Raise an Exchange Request: All exchange requests should be raised within 24 hours of delivery.
    2. Approval: Once approved, a pickup will be arranged.
    3. Pickup: The product will be picked up and inspected.
    4. Inspection: Items must be unused, in original packaging, and in the same condition as received.
    5. Issuance: If everything is in order, the exchange will be processed.

    Ineligible Items:

    Certain items like perishable goods, personalized products, and intimate items cannot be exchanged.

    Contact Us:

    For any queries regarding returns, refunds, or cancellations, please contact us:

    • Email: support@199kart.com
    • Phone: +91-9618995278 (WhatsApp)
    • Address: 199Kart, Vibrant Ventures Inc, Trade name: 199 Kart, #101, Plot No.110, Subhodaya Colony, Kukatpally, Hyderabad, Telangana, 500072
    • Working Hours: Tuesday to Saturday, 10:30 AM - 6:00 PM
    • Response Times: WhatsApp - typically within a few hours, Call Backs - typically within a few hours, Email Replies - generally within a day. Please note: Occasionally, responses via WhatsApp and Call Backs may take up to a day due to unforeseen circumstances. Your patience is appreciated, and we assure you of our prompt attention.

    Thank you for shopping with 199kart! We appreciate your understanding and cooperation.

    Legal Matters: All legal matters are subject to Hyderabad Jurisdiction only.