FAQ - Returns & Exchanges
Returns & Exchanges
🔁 What is 199Kart’s return policy?
Replacement Policy: All products on 199Kart.com are eligible for a free replacement within 7 days of delivery in case of manufacturing defects.
Incorrect or Damaged Products: If you receive a damaged, incorrect, or different product—or if any accessories are missing—please raise a return request within 24 hours of delivery. Supporting unboxing video and parcel images are required to investigate and process your request.
Exchange Policy: Selected products are eligible for exchange within 7 days if you’re unhappy with your purchase. Eligible products will clearly state “Exchange Available” on the product page. You’ll receive full store credit in your 199Kart account, which you can use to purchase an alternate product.
Please note: We do not offer cash refunds for exchanges.
🔗 Click here to view our full return policy
Incorrect or Damaged Products: If you receive a damaged, incorrect, or different product—or if any accessories are missing—please raise a return request within 24 hours of delivery. Supporting unboxing video and parcel images are required to investigate and process your request.
Exchange Policy: Selected products are eligible for exchange within 7 days if you’re unhappy with your purchase. Eligible products will clearly state “Exchange Available” on the product page. You’ll receive full store credit in your 199Kart account, which you can use to purchase an alternate product.
Please note: We do not offer cash refunds for exchanges.
🔗 Click here to view our full return policy
📥 How do I raise a return request?
If your order meets the eligibility criteria, simply submit your request via the link below:
🔗 Raise a Return Request
Not sure about the policy? Review our return guidelines here
🔗 Raise a Return Request
Not sure about the policy? Review our return guidelines here
🚚 What is the return process?
Our goal is to make returns as simple and fast as possible. The typical process takes 7–10 working days, broken down as follows:
Return request submission: Once submitted, our team responds by the next working day. We may seek clarifications before approval.
Approval & pickup: After approval, pickup is arranged. You’ll receive a tracking ID with confirmation.
Resolution: Post-inspection, we’ll send a final email regarding your return status—whether it results in a store credit, replacement, or refund.
Return request submission: Once submitted, our team responds by the next working day. We may seek clarifications before approval.
Approval & pickup: After approval, pickup is arranged. You’ll receive a tracking ID with confirmation.
- Metro cities: Pickup within 2 working days.
- Non-metro cities: Pickup within 3–4 working days.
Resolution: Post-inspection, we’ll send a final email regarding your return status—whether it results in a store credit, replacement, or refund.
📋 What is the return eligibility criteria?
✔ Eligible for return:
- Any product with a manufacturing defect (within 7 days of delivery).
- Incorrect, damaged, or missing items (reported within 24 hours of delivery).
📦 To ensure eligibility:
- Keep original packaging, MRP tags, accessories, and brand box intact.
- Provide images and an unboxing video.
- The returned product must match the one delivered.
⚠ Ineligible returns:
- Products reported after the return window.
- Items mishandled or misused by the customer.
- Returns raised for accidental purchases not cancelled before dispatch.
Note: In cases involving missing or faulty accessories, only the accessory will be replaced—not the full product.
- Any product with a manufacturing defect (within 7 days of delivery).
- Incorrect, damaged, or missing items (reported within 24 hours of delivery).
📦 To ensure eligibility:
- Keep original packaging, MRP tags, accessories, and brand box intact.
- Provide images and an unboxing video.
- The returned product must match the one delivered.
⚠ Ineligible returns:
- Products reported after the return window.
- Items mishandled or misused by the customer.
- Returns raised for accidental purchases not cancelled before dispatch.
Note: In cases involving missing or faulty accessories, only the accessory will be replaced—not the full product.
🔄 Will the entire product be replaced or just the defective part?
In most cases, a brand-new sealed unit will be issued if the product is dead on arrival.
If the product you purchased was an unboxed/demo unit, the replacement will also be unboxed/demo. If that version or color is unavailable, we’ll issue store credit.
If only a component is faulty (e.g., a charging cable), we’ll replace just the defective part. Some parts may need to be sourced from the brand, which may take extra time—but we’ll keep you updated throughout the process.
If the product you purchased was an unboxed/demo unit, the replacement will also be unboxed/demo. If that version or color is unavailable, we’ll issue store credit.
If only a component is faulty (e.g., a charging cable), we’ll replace just the defective part. Some parts may need to be sourced from the brand, which may take extra time—but we’ll keep you updated throughout the process.
📦 What happens if replacement stock is unavailable?
If the replacement product is not available, we offer flexible options:
- Wait for the next restock.
- Opt for a different color variant (if available).
- Receive store credit to purchase something else.
- Wait for the next restock.
- Opt for a different color variant (if available).
- Receive store credit to purchase something else.
⚠️ What if I receive a defective product?
We understand how frustrating that can be! If your item is defective, you can choose from any of the following:
- Replacement
- Store Credit
- Refund
We’ll make sure you’re taken care of.
- Replacement
- Store Credit
- Refund
We’ll make sure you’re taken care of.
💳 How will the refund be processed?
Refunds are processed via the original mode of payment:
- Online payments: Refunded back to your card/account through our payment gateway.
- Cash on Delivery (COD): You’ll be asked for your bank details, and we’ll issue a refund via NEFT.
- Store credit orders: Refunded as store credits only.
- Online payments: Refunded back to your card/account through our payment gateway.
- Cash on Delivery (COD): You’ll be asked for your bank details, and we’ll issue a refund via NEFT.
- Store credit orders: Refunded as store credits only.